← Help Center
Troubleshooting & app-down access
Quick fixes
- My invite link won't open — check it isn't cut off by your messaging app; open it in a browser instead.
- The QR won't scan — increase screen brightness, or read the code number aloud so staff can type it.
- RSVP won't save — you likely lost signal mid-tap; reconnect and try once more, your earlier answer isn't lost.
When the app is unavailable
If the mobile app can't be installed (for example on some devices) or is waiting on a release, everything important still works on the web. Guests use their same link in a browser; staff open the web check-in desk. It's the same live event, so nothing is out of sync.
Still stuck?
Reach the team at support@celebratesync.app with your event name and what you were doing — the more detail, the faster we can help.